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Refund policy – Joe's Surf Shop

Refund policy

If you’re not completely satisfied with your purchase for any reason send it back. We will gladly accept any unworn, unwashed, unaltered or unused merchandise within 30 days of purchase. Just follow the instructions below.
 

  1. Pack the item in the original packaging, if possible. Please include a copy of your invoice.
  2. Before sending your return shipment, please remove all extra labels from the outside of the package.
  3. Please allow 14 days for us to receive and process your returned merchandise.
  4. We will refund the price of the merchandise, including any taxes you were charged, excluding all applicable shipping charges, upon receiving the item. Allow up to two billing cycles for your credit to appear on your statement.
Please return to our store, Joe's Surf Shop,  Atten RETURNS/EXCHANGES  23461 Ridge Route Dr., Ste I, Laguna Hills, CA 92653.

Product must be returned in its original condition, (new & unused-tags must be attached if applicable) We are unable to accept items that are worn/washed/used.

EXCHANGES, please include a copy of your invoice, and make sure to write on the invoice what size and color you would like to receive

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